February 25, 2025

EXPATS’ GUIDE: Securing Reliable Office Internet for Your Business in the Philippines

When starting a business in the Philippines, the Internet is one of the most important business tools. In today’s digital age, the Internet serves as the backbone for communication, marketing, and operations. It enables entrepreneurs to reach a wider audience, streamline processes, and enhance customer engagement.

So, how do you secure a reliable internet connection for your business? This guide will walk you through the leading internet service providers and the essential steps and requirements for your application.

IMAGE from Infinivan’s Website

Important Considerations Before Signing a Contract!

Ask your building administrator.

Buildings and condominiums typically have designated internet service providers, so it’s crucial to consult with the building administrator or owner beforehand.

For older buildings, the internal wiring may be outdated, potentially resulting in slower speeds than what you’ve contracted. Additionally, check with your provider directly, as internet speeds can vary on higher floors of a condominium.

Provide ample notice to your internet service provider.

To ensure a smooth setup, inform the internet service provider of your desired service start date as early as possible. In the Philippines, plans can often change unexpectedly, so allowing ample time for any adjustments is essential.

Subscribe to two or more lines from different providers, if possible.

While the internet infrastructure in the Philippines is improving rapidly, internet connections can still be unstable. Additionally, power outages, though less frequent now, can still occur, leading to unexpected service interruptions. To mitigate these risks, having a backup line from at least two providers with distinct connections is a smart strategy in case of emergencies.

IMAGE from Unsplash

Internet Service Providers

For entrepreneurs who would like to sign up for office internet, there are a lot of service providers in the Philippines that offer Fiber Optic Network that features high-internet speeds compared to a Digital Subscriber Line (DSL). In the Philippines, InfiniVAN and RISE deliver fast and reliable internet services in the country.

InfiniVAN, aligned with Japanese digital solutions, provides a dependable Fiber Optic Network framework tailored for both commercial and residential customers in the Philippines with 24/7 customer support, in case needed. Through its Fiber4Business suite, they deliver 30 Mbps for small and medium enterprises, 40 Mbps for premium plan, and 100 Mbps for Infini plan. They can also customize based on your connectivity needs.

Like InfiniVAN, RISE Network’s fiber internet plans primarily cater to businesses and high-demand users, focusing on uncongested, stable connections and top-tier customer support. They offer Platinum and Gold plans from 60 Mbps to more than 300 Mbps designed for businesses that require reliable, dedicated internet connectivity at a more cost-effective rate.

Meanwhile, PLDT is one of the leading providers of competitive fiber plans in the Philippines. PLDT has established itself as a dominant player in the Philippine telecommunications industry, particularly when it comes to providing competitive fiber plans for both residential and business customers.

IMAGE from PLDT’s Website

How Do I Sign a Contract for Office Internet in the Philippines?

Once you’ve chosen the best internet service provider for your needs, you may proceed to the following steps:

STEP 1: Inquire and request for a proposal.

After you have gathered all the necessary information, including details about internet speeds and service plans, you can reach out to your chosen internet provider to request a quotation or proposal.

For PLDT, you may reach out to them via the following:

Email: enterprisecare@pldt.com.ph.
Contact Number: 177 from landline; *177 from Smart/TNT
Address: Ramon Cojuangco Building, Makati Avenue corner Ayala Avenue, Legaspi Village, Makati City

For Infinivan, you may reach out to them via the following:

Email: info@infinivan.com
Contact Number: 02-7368-5232
Address: 17th Floor, Ore Central Building, 31st Street corner 9th Avenue, Bonifacio Global City, Taguig City

For RISE, you may reach out to them via their website at www.rise.ph/contact-us/. They are located at 5/F OPL Building, 100 C. Palanca Street, Legaspi Village, Makati City, but they are open via appointment only.

They will usually email you with the services tailored to your needs, including the monthly and installation or activation costs.

STEP 2: Prepare the documents required for the contract.

Upon inquiry, you may also request for a list of documents required for your application. For Infinivan, they require the following:

SEC Certificate of Registration
Articles of Incorporation
Certification of Registration/BIR 2303
Business Permit
Lease of Contract
Fully accomplished Application form
Audited Financial Statement from previous year
Corporate Secretary Certificate / Authority to Transact

RISE, on the other hand, requests for the following documents:

BIR Certificate of Registration*
Identification of Signatory (Government-issued ID)*
Board Resolution Authorizing Signatory (if applicable)
PEZA Certificate (if applicable)
Zero-Rating VAT Certificate (if applicable)

STEP 3: Billing & Payment

Once you have submitted the necessary documents and completed your application for the plan, your contract will be finalized. Your internet service provider may issue a Statement of Account (SOA) for your initial deposit. For monthly payments, you will be issued a SOA which you may settle through various payment channels including BAYAD Center and banks. Additionally, the “Bills Payment” option of your online bank is also available for your convenience.

While gathering the required documents for the contract may take some time, having everything ready will streamline the process. To finalize the contract, ensure that a Filipino staff member is present to sign, or provide them with a power of attorney to handle the signing on your behalf. It’s always a good idea to double-check all documents and requirements well in advance to avoid any delays.

IMAGE from Unsplash

Ready to take your business to the next level? With the right internet plan in place, you can empower your team and provide them with the tools they need to succeed.