April 09, 2020

AirAsia Cancels All Flights Until April 30 Due to Extended ECQ

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  • AirAsia Cancels All Flights Until April 30 Due to Extended ECQ
  • In light with the extended Luzon-wide Enhanced Community Quarantine (ECQ), AirAsia cancels all domestic and international Z2 flights until April 30, 2020. In relation to this, AirAsia is making provisions for all the guests who are affected by the flight cancellations and travel restrictions as they follow the Philippine government’s latest directive.

    [Updated as of 7 April 2020, 1200hrs GMT+8] Travel Advisory: AirAsia cancels flights as PH government extends enhanced…

    AirAsiaさんの投稿 2020年4月6日月曜日

    Guests with existing AirAsia flight bookings made on or before March 22, 2020 with a departure date until May 31, 2020 can select from the following flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com:

    • Unlimited flight change: Change to any new travel date before October 31, 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability.
    • Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within one year from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on the website.

    It just takes 5 to 10 days for you to receive your credits after AVA gets your valid BIG Member ID! You’ll receive an…

    AirAsiaさんの投稿 2020年4月3日金曜日

    Meanwhile, guests whose travel plans are affected by restrictions or cancellations are advised to refer to AirAsia’s Covid-19 Guide. For bookings made through travel agents including online travel agents, refund requests are to be made on the respective travel agents.

    Guests are also advised that changes to travel plans may be made with AirAsia even after the community quarantine period. AirAsia’s office and online support team may also be utilized as needed once travel restrictions have been lifted.

    Further, AirAsia will also notify all the guests via email or short message service (SMS) that is why they also encourage guests to update their contact details using the “My Bookings” feature on the website to ensure that they will receive timely notifications.

    For more updates and inquiries, you may reach AirAsia Philippines’ emergency hotline at (02) 8722-2742 or visit support.airasia.com and speak to AVA for 24/7 assistance. You can also check AirAsia’s official Twitter and Facebook page.

    Source: AirAsia

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