April 02, 2020

Cebu Pacific Extends Free Rebooking and Refunding Services Due to COVID-19

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  • Cebu Pacific Extends Free Rebooking and Refunding Services Due to COVID-19
  • In efforts to contain the further spread of the new coronavirus or COVID-19, issuance of travel restrictions by selected countries were implemented to prevent the further transmission of the virus through imported cases.

    Locally, the National Government ordered that all land, air, and sea travels to be temporarily suspended from March 15-April 14. Moreover, the officials of local governments have also implemented lockdown in their cities in fear of local transmissions from travel entries.

    In response to this, both international and local airlines have decided to temporarily pause their services and cancel operational flights until travel restrictions have been lifted. Cebu Pacific, among other local airlines — has offered its clients free rebooking and refunding services due to the network changes caused by COVID-19.

    We hear you! While we plan to resume operations by April 15 onwards, we're now extending flexible options for our guests…

    Cebu Pacific Airさんの投稿 2020年3月24日火曜日

    For the affected flights from March 15-April 14, several options can be availed:

    • Travel Fund – Valid for 180 days, the whole amount of your ticket can be transferred to a virtual wallet or used in any future bookings within 12 months.

    Cebu Pacific Airさんの投稿 2020年3月24日火曜日

    • Free Rebooking – Availing of the rebooking service is only allowed once. This includes waived fare difference and change fees. Additionally, it is only applicable for travel from April 15 to June 30.
    • Full Refund – This service allows you to get a full refund including tax and add-ons.

    For passengers affected by COVID-19 cancellations from March 15-April 14, 2020, here's how you can refund your booking based on the payment type used. Go to bit.ly/CEBmanageflight to manage your bookings!

    Cebu Pacific Airさんの投稿 2020年3月22日日曜日

    For booked flights that have been affected from April 15-June 30, the several services can be availed:

    1. Travel Fund – Also valid for 180 days, you can place the full cost of the ticket to a virtual wallet. It can also be used as payment for future flight bookings within 12 months. However, the converted amount will exclude tax, service fee, add-ons, and other service fees if any.
    2. Free Rebooking – Avail one rebooking with waived change fees. However, a minimal fare fee may apply.

    Cebu Pacific plans to resume its operations on April 15 or until any developments regarding COVID-19 has been announced.

    For more information, visit Cebu Pacific’s website.

    Source: Cebu Pacific

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