BDO gears up for seamless services via newer technology

BDO Unibank, Inc., the country’s largest bank, will take on the challenge of the digital age by adopting newer technology to allow it to be more integrated into the lives of customers, making transactions and even decision-making easier and faster for them.

Speaking at a recent CEO Forum titled Surviving in Times of Digital Disruption at the Francisco Santiago Hall of the BDO Corporate Center in Makati, BDO president and CEO Nestor V. Tan said digitization has greatly affected customer expectations and behavior that integration of services has become the way of the future for many industries including banks.

With lives becoming more fast-paced, Mr. Tan said, customers no longer want to move in and out of applications more so spend time on transactions, especially inside banks.

Technology, he added, is more of an enabler, a tool, rather than a threat or a disruptor, thus helping the banks make their services more seamless. BDO, for instance, has taken great strides to adapt to the changing behavior of its customers, most especially the tech-savvy millennials, who have greatly influenced the traditional customers.

Addressing the demand to be able to do transactions anytime and anywhere, BDO customers now have an option to withdraw, pay bills, transfer funds, and even invest thru online or mobile banking.

Also read: BDO: We Find Ways 

Apart from Mr. Tan, other industry leaders who sat as panelists at the CEO Forum were Globe CEO Ernest Cu, ABS-CBN Corp. Chief Strategy Officer Raymund Miranda, SM Investments Corp. Digital Marketing Head Nicky Santiago, and Google Philippines Country Head Kenneth Lingan.

Download the BDO Mobile Banking app now! This is available for both iOS and Android smartphone users.