DOLE Hotline 1349 launched for labor and employment queries and complaints

Workers need not worry about their questions about labor and employment laws as the Department of Labor and Employment (DOLE) just launched Hotline 1349 last September 5 (Monday).

 

1349 NOW IN SERVICE. Employees with questions or complaints about their respective companies only need to dial 1349. (Image by Philippine News Agency, grabbed from their Facebook page)

 

According to a press release from DOLE, Labor and Employment Secretary Silvestre H. Bello III said that DOLE Hotline 1349 is their “department’s contribution to ensure prompt and efficient government services to our workers.” He added that the 24/7 hotline service is meant to improve and strengthen employment promotion and respond to other labor-related inquiries.

It’s also in line with the directive of President Rodrigo Roa Duterte for government agencies to ensure that any questions or concerns of the public be immediately acted upon.

DOLE Hotline 1349 will cater to local and overseas employment inquiries, employee’s rights and benefits, working conditions, wages, labor relations, and post-employment issues among others. All you need to do is call 1-800-8888-1349 for domestic calls and 800-8888-1349 for international calls.

The call center, which is housed at the 4th floor of the DOLE Building in Muralla St., Intramuros, Manila, is equipped with all the necessary facilities and will be manned by at 10 DOLE officers who are knowledgeable enough to efficiently assist clients.

The DOLE Hotline will be working on three 8-hour shifts per day, starting at 6:00 am. Hotline officers are required to provide anyone who calls with the necessary information. They can also refer anyone who calls to the appropriate agency if the requested information is not available.

 

Source: DOLE website, GMA News Online, Manila Bulletin