Wall Street Journal features BPO Company TaskUs in the Philippines

On June 21, Business Processing Outsourcing (BPO) company TaskUs, was featured by Wall Street Journal (WSJ) on how the company turned the call center into a cool tech startup.

 

 

TaskUs OFFICE. (Photo grabbed from TaskUs Facebook)

 

In a report by Eva Tam of WSJ, it features TaskUs as a call center which has a setup that will make you feel like you are in a Silicon Valley startup. This idea, to build a workplace that does not look like your typical call center, has funky chairs, a gym, large cafeteria, and a napping area.

Here are some pictures from Instagram app taken at TaskUs offices:

 

https://www.instagram.com/p/BIIYbluj9-H/?tagged=taskusanonas

 

https://www.instagram.com/p/9P8G_uBuQZ/?taken-at=214687847

 

https://www.instagram.com/p/_tS4y9HoXG/?taken-at=214687847

 

https://www.instagram.com/p/-_QjHjB5YJ/?taken-by=taskusph

 

According to David Ford, TaskUs’ Director of Growth Initiatives, this strategy has to be made because of the high turnover rate of the employees they lose every year, which is about 30%. It was in 2014 when they started building this cool workplace, which has affected the turnover rate of their employees that is now down to 15% compared to two years before. Also, the company uses a strategy as they are located outside Manila to make people feel that instead of them coming to the office, TaskUs is the one coming to them.

Aside from that, the company also has a great employee benefit system such as scholarship programs for the employees’ kids, 120-day maternity leave (far more than the legal requirement), and a rewards program.

Their office, located in Imus, Cavite, was built by construction firm Mundo Builders. For more information, please visit mundobuilders.com.

 

Source: “Turning a Call Center Into a Cool Tech Start-Up” via YouTube; TaskUs. Wall Street Journal