August 16, 2018

Grab Will Show Full Fare Breakdown to Riders by End of August

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  • Grab riders will be receiving a full fare breakdown of what they paid for during their trip by the end of August. This was announced by Grab Philippines Country Head Brian Cu after the Philippine Competition Commission (PCC) cleared Grab’s acquisition of Uber.

    IMAGE from Grab Philippines

    PCC has approved the Grab-Uber deal under a commitment decision. In a report by The Philippine Star, the conditions include fare transparency and compliance to the allowed minimum fares. The PCC has also set a threshold of 22 percentage points for the pricing and asked Grab to remove “destination masking” for drivers with low ride acceptance rate.

    Also read: Grab to roll out new policy for drivers starting April 27 

    The full fare breakdown receipts will include details on surge pricing, distance, and time components of the whole fare. In the press conference last August 10, Cu promised it will be available for all passengers by the end of August.

    Also part of Grab’s voluntary commitments to the PCC is the improvement of their driver acceptance rate and overall trip allocation rate. To answer this, Grab promised to roll out new provisions such as the driver Code of Conduct and Welfare program, Passenger Code of Conduct, an emergency SOS feature help center, passenger no-show feature, and establish a Grab Driver Academy.

    Also read: Grab announces 100-day plan to improve services  

    Sources: The Philippine Star, Entrepreneur

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