November 11, 2017

Hotel Jen is first int’l hotel brand to use Relay Robots in Asia

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    Hotel Jen marked a new milestone as the first international hotel brand to use autonomous Relay robots in Asia. Teams at Hotel Jen Orchardgateway and Tanglin Singapore welcome colleagues, Jeno and Jena at their respective properties. The duo will deliver amenities and local favorites from the in-room dining menu to guests when an order for them is placed.

    Jeno and Jeno delivers amenities and in-room dining menu items

    Stationed at the hotel lobby 24/7, both Jeno and Jena are unmistakable in their bright uniforms and Hotel Jen’s brand colors – turquoise and pink, affixed with the signature bicycle image that evokes a sense of travel. Inspired by the concept of a butler, Toby Tan (@tobyato) from Band of Doodlers designed a jacket and tie for Jeno and a scarf for Jena.

    Hotel Jen Tanglin Singapore

    The pair stands at almost one meter tall and comes with the ability to move unmanned around the hotel at a safe speed of 2.5 km/h, half that of the average human walking speed. They can ride the elevators, make phone calls to rooms upon arrival, and are equipped with sensitive sensors that know to avoid obstacles in its path.

    Jeno and Jena are both integrated with a software system that can easily track their to-do list once an order is placed. Need an extra towel or bottle of water? Guests can expect one of the pair to have these delivered within 15 minutes from the time of the request. Midnight hunger pangs can be eased from a supper menu featuring local flavors from midnight to 6 am.

    Relay robots have made over 150,000 autonomous deliveries

    Designed and built by Savioke, Relay is the first fully-autonomous delivery robot that has been deployed in over 70 dynamic busy environments such as logistics, hotels, office buildings, and high rise apartments. Using advanced technology to navigate around people and objects, Relay delivers items quickly, safely, and reliably. Since initial commercial deployment in 2014, Relay robots have made over 150,000 autonomous deliveries.


    This is a press release.

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